EFFECTIVE DATE: May 05, 2022
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Note: The Privacy Policy has been updated. Please review the updated privacy policy carefully before using the Website. By using the Website, you consent to the terms of the updated Privacy Policy.
RESPONSIBLE
Responsible for the collection, processing and use of your personal data within the meaning of Canadian and US data protection laws (as well as GDPR) is – Fix Appliances CA Inc. (Address: 201-14993 Yonge st. Aurora, ON L4G 1M5, Canada), hereinafter – “Company”.
If you wish to object to the collection, processing or use of your data by us by these data protection regulations as a whole or for individual measures, you can address your objection.
Also, you can save and print out this Privacy Policy anytime.
GENERAL CONDITIONS
Our Company (“We,” “Us,” and “Our”) profoundly cares about the safety of its Users (“Clients,” “Visitors,” “You,” and “Your”), as well as about the security of their private information. The Privacy Policy section here will give You an overview of the information we need from you and how it is protected from illegal use. We urge Our Clients to study the following Privacy Policy section before they pass to the cooperation with Us.
You accept the following information about the Privacy Policy and the Terms and Conditions. If You need additional information about the Privacy Policy issues, find Our Company’s contact information on the Website and contact one of Our online specialists.
All personal data is collected and processed in compliance with the applicable data protection regulations of Canada and the United States of America and the General Data Protection Regulation (GDPR).
AGE LIMITATIONS
We have no official right to collect private information from persons not 18 yet. It is strictly prohibited for Users under 18 to use Our Website and any of the Services offered by Our Company. As soon as We discover that the information presented by the User is not eligible because of the age limits, it will promptly be erased. We bear no responsibility in case if You’re not old enough to use the Website. You must be of legal age to be in line with Our Privacy Policy and our Terms and Conditions.
Alert Us in case one of Your children under 18 is using Our Website to get access to our services. We’ll take measures to block access to Our Website from Your IP address. All affiliate websites cooperating with Our Company will also be blocked for your child.
TYPES OF INFORMATION WE COLLECT
Our Privacy Policy is a part of the agreement between the User and Our Company that implies thorough protection of the data You share with Us. You agree with Our Privacy Policy, as well as with the Terms and Conditions in the process of registration. We protect personal information in Your account following the rules and regulations mentioned in this section.
Our Users must accept the conditions included in the current Privacy Policy section, thus giving Us their consent to:
- Track Your activity on Our Website;
- Collect the statistics about Your most preferred services;
- Use Your personal information to make Our Website safer and more productive.
Accepting the Privacy Policy will become a legal basis for Us if any inconveniences occur. We need certain types of information which will be sufficient and in line with the Terms and Conditions of Our Website.
GEOLOCATION
We need the relevant information about Your geographical position to facilitate the process of order and payment for Our Goods. When you enable Your geographic location, You start receiving more convenient and personalized offers with promotions, additional payment methods, and personalized advertisements for a more satisfying experience.
CONTACTS
Your contact information allows the Users of Our Service to contact you directly or via email or phone. This is considered private information, and it can only be revealed as a part of a pre-paid service for Our Clients.
TECHNICAL INFORMATION
Technical information usually includes the following:
- Name;
- The IP address and the name of your device, as well as the name of your browser;
- Times and dates of your online sessions;
- Order ID;
- Activities on Our Website;
- Numerous technical issues concerning the use of JavaScript or anything else that can be helpful to You.
PAYMENT DETAILS
We reserve the right to keep the billing information, but We don’t have complete access to the numbers of Your credit cards. Our Privacy Policy implies that we can store the following information about our Clients’ payment details:
- Billing address;
- IP address;
- Card mask.
These are basic payment details necessary for cooperation with most online shops and services. Accept that Our Website can partially collect Your payment details and technical data. Our Clients provide most of the information intentionally.
Our Website may also collect information and statistics about how You use our payment system and other technical aspects. This information is only collected in the impersonated form and used for further analysis to enhance Your experience and make it more beneficial for You.
PERSONAL INFORMATION USE AND DISCLOSURE
We do not use Your personal information for any other purposes except those mentioned in this Privacy Policy section. We also never share Your data with third-party companies or people. This is considered illegal, and We have no right to enforce the rules that do not correspond with the state’s legislation.
All Users of Our Website will have access to Your personal information posted by You in Your account. No one will be able to make changes to it except for You. Our Support Team can also access your personal information to verify your age and the legacy of Your activity on Our Website.
We rely on Your personal information to provide you with marketing information and special offers depending on your preferences.
We partially scan your data with analytics tools and advertising services to discover our work’s effectiveness and Our Website’s functionality. We do this to improve our Customer Service and not to identify Our Clients personally.
We can use Your geographical location to help Our marketing and advertising partners post relevant advertisements on Our Website that correspond with Your place of residence and needs.
We use Your contact information only for communication with Our Support Team. We will never share Your contact information with anyone who can use it for marketing or promotion purposes.
PERSONAL INFORMATION PROTECTION
We use HTTPS/TLS encryption to protect the personal information of Our Users. This technology guarantees 100% protection of Your data so that it will never be stolen or transferred anywhere without your permission.
All payments and transactions performed through Our Website are secure because of the additional encryption and enhanced gateway. Remember that We are not responsible for the breaches of security caused by Your irresponsible actions or Our service suppliers.
STORAGE TIME
We only store personal data for as long as necessary to fulfil the intended purposes. In some cases, the legislator provides for the storage of personal data, for example, in tax or commercial law. In these cases, the data will only be stored by Us for these legal purposes but will not be processed in any other way and deleted after the legal retention period expires.
COOKIES
We use so-called session cookies to optimize our website. A session cookie is a small text file that is sent by the respective servers when you visit a website and stored temporarily on your hard drive. This file contains a so-called session ID, with which you can assign various requests of your browser to the common session. This will allow your computer to be recognized when you return to our website. These cookies are deleted after you close your browser.
We also use persistent cookies to a small extent, which remain on your terminal device and enable us to recognize your browser the next time you visit. These cookies are stored on your hard disk and are deleted automatically after the specified time. Their life span is one month to 10 years. This enables Us to present our services to you in a more user-friendly, effective and secure manner and, for example, display information on the site specifically tailored to your interests.
Our legitimate interest in using cookies is to make our website more user-friendly, effective and secure.
The following data and information are stored in the cookies:
- Language settings;
- Geo-data;
- Age;
- Gender;
- Device and operational system of the device you use to enter Our website;
- Entered search terms
- Information about the number of visits to Our website and use of individual website functions.
When the cookie is activated, it is assigned an identification number and your personal data is not assigned to this identification number. Your name, IP address or similar data that would allow the cookie to be assigned to you will not be placed in the cookie. Based on cookie technology, we only receive pseudonymous information, for example, about which website pages were visited, which products or offers were viewed, etc.
You can set your browser so that you are informed in advance about the setting of cookies and can decide in individual cases whether you want to exclude the acceptance of cookies for certain cases or in general or that cookies are completely prevented. This may limit the functionality of the website.
GOOGLE-ANALYTICS
We use Google Analytics, a web analysis service of Google Inc. “(“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about the use of this website by page visitors is usually transferred to a Google server in the USA and stored there.
The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, note that if you do this, you may not be able to use the full functionality of this website.
You can also prevent the transmission to Google of data generated by the cookie and relating to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plug-in.
VISITORS BEHAVIOR PATTERNS
We study the behaviour patterns of Our Users and track the number of people in different parts of the Website. We do not identify the Users in any way, and this process is performed to analyze Our work and the work of the Website elements.
PRIVACY POLICY POSSIBLE CHANGES
We reserve the right to change the Privacy Policy section and add more information to it. We are not obliged to notify the Users about the changes applied to the current Privacy Policy. It means that the Users are to check this section for themselves to learn more about how their personal information is protected.
YOUR RIGHTS AS A DATA SUBJECT
According to the applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by e-mail or by post to the address specified in the section on the bottom of this Policy, clearly identifying yourself.
Right to acknowledgement and access
You have the right to receive confirmation from Us at any time as to whether personal data relating to you will be processed. If this is the case, you have the right to request from us free of charge information about the personal data stored about you, together with a copy of this data.
If personal data are transferred to a third country or an international organization, you have the right to be informed of the appropriate guarantees by GDPR and US data protection laws concerning the transfer.
Right to correction
You have the right to request Us to correct any inaccurate personal data concerning you immediately.
Right for cancellation (“Right for oblivion”)
As a pursuant under GDPR and US data protection laws, you have the right to demand that we delete personal data concerning you without delay, and we are obliged to delete personal data without delay if one of the following reasons applies:
- Personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
- You file an objection to the processing under GDPR and US data protection laws, and there are no overriding legitimate grounds for the processing, or you file an objection to the processing under conditions of GDPR and US data protection laws.
- You withdraw your consent, on which the processing was based pursuant according to GDPR and US data protection laws, and there is no other legal basis for the processing.
- Deleting personal data is necessary to fulfill a legal obligation under Union law or the law of the Member States to which we are subject.
Right to limitation of processing
You have the right to request Us to restrict processing if one of the following conditions is met:
- You dispute the accuracy of your personal data for a period of time that enables us to verify the accuracy of your personal data;
- The processing is unlawful, and you have refused to delete the personal data and have instead requested the restriction of the use of the personal data;
- We no longer need the personal data for the purposes of processing, but you do need the data to assert, exercise or defend legal claims or
- You have filed an objection against the processing pursuant according to GDPR and US data protection laws, as long as it is not yet clear whether the justified reasons of our company outweigh yours.
Right to Transferability of Data
You have the right to receive the personal data concerning you that you have provided to us in a structured, current and machine-readable format, and you have the right to transmit this data to another person in charge without our interference, provided that
- processing is based on consent or a contract pursuant according to conditions of GDPR and US data protection laws and
- processing is carried out using automated methods. When exercising your right to data transferability by paragraph 1, you have the right to request that the personal data be transferred directly by us to another person responsible insofar as this is technically feasible.
Right of objection
You have the right to object at any time, for reasons arising from your particular situation, to processing personal data concerning you based on GDPR and US data protection laws; this also applies to profiling based on these provisions. We no longer process personal data unless we can prove compelling grounds for processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims.
If We process personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising.
You have the right to object to processing personal data concerning you, for scientific or historical research purposes or statistical purposes by GDPR and US data protection laws, for reasons arising from your particular situation, unless the processing is necessary to fulfill a task in the public interest.
Automated decisions, including profiling
You have the right not to be subject to a decision based exclusively on automated processing – including profiling – that has legal effect against you or significantly similarly impairs you. Automated decision-making based on the collected personal data does not take place.
Right to revoke consent under data protection law
You have the right to revoke your consent to processing personal data at any time.
Right of appeal to a supervisory authority
You have the right to appeal to a supervisory authority.
In particular, if you have US residentship in the Member State where you are staying, working or are suspected of having infringed the law, if you believe that the processing is unlawful.
Or, if you have EU/EEA residentship and have a concern about our practices concerning the processing of Personal Data that we are not able to resolve, you have the right to lodge a complaint with the data protection authority where you reside or in which you work, or in which the alleged infringement occurred, each as applicable, or by contacting the authority for such issues, at https://edpb.europa.eu/about-edpb/about-edpb/members_en
NOTICE TO INDIVIDUALS IN THE STATE OF CALIFORNIA (USA)
Your Rights to Your Personal Information
California residents have the right to request that We (i) provide you with access to the Personal Information that we hold about you, (ii) correct your Personal Information, (iii) delete your Personal Information, and (iv) cease or restrict disclosures or sales of your Personal Information to third parties. You also have a right against discrimination for exercising any of these rights, which We are committed to upholding and honouring at all times.
Categories of Data that We Hold About You
As mentioned above, We maintain data about you in only pseudonymized form, meaning we do not know your identity because we do not process your name, email address, or other identifiable information. Instead, we only process digital identifiers such as cookie IDs, IP addresses, mobile advertising IDs on your device, network browsing history and associated preferences, and in some limited circumstances, your hashed email address.
Why We Collect Your Personal Information.
We process your Personal Information to provide Services and personalized advertisements to You.
Where do We Collect Your Personal Information
We automatically collect User Information when Users interact with our Services that appear on our Customers’ websites and digital properties. Like most other web-based services, we collect this User Information through cookies and other technologies. We may also obtain Information about you from our data partners.
We collect information directly from you during your use of our Sites and Services or from third parties that independently collect this Information from you, and we may combine the Information we collect from these various sources. For more information about these collection methods, please see the Sections above.
How do We Share Your Personal Information
We may disclose or make your pseudonymous Personal Information available to our trusted partners. In most cases, when we do so, we have contractually restricted their uses of this data for only Our business purposes. Under the CCPA, such disclosures of Personal Information to service providers are not deemed to be a “sale” and thus are not prohibited after you exercise your right to cease or restrict disclosures or sales of your Personal Information to third parties. In any instances where we have not entered into a service provider relationship with such third parties, we will stop sharing your Personal Information when you instruct us not to “sell” your Personal Information.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
According to CalOPPA, we agree to the following:
- Users can visit our site anonymously;
- Once this privacy policy is created, we will add a link to it on our home page or, as a minimum, on the first significant page after entering our website;
- Our Privacy Policy link includes the word “Privacy,” which can be easily found on the abovementioned page.
Users will be notified of any privacy policy changes on our Privacy Policy Page.
Users can change their personal information by emailing us.
COPPA (Children Online Privacy Protection Act)
When collecting personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13.
Fair Information Practices:
- The Fair Information Practices Principles form the backbone of privacy law in the United States. The concepts they include have played a significant role in developing data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.
- To align with Fair Information Practices, we will take the following responsive action should a data breach occur.
- We will notify the users via in-site notification
- Within seven business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires that individuals have enforceable rights against data users and have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address to:
- Send information, respond to inquiries, and/or other requests or questions;
- Process orders and to send information and updates about orders;
- We may also send you additional information about your product and/or service.
To be by CANSPAM, we agree to the following:
- NOT use false or misleading subjects or email addresses;
- Identify the message as an advertisement in some reasonable way;
- Include the physical address of our business or site headquarters;
- Monitor third-party email marketing services for compliance if one is used;
- Honour opt-out/unsubscribe requests quickly;
- Allow users to unsubscribe by using the link at the bottom of each email.
NOTICE TO THE CITIZENS OF CANADA
Data subjects with a residentship in Canada have the following rights under the Privacy Act:
- The right to access information – the right to both:
Confirmation as to whether (or not) an agency holds information about that person and access to such personal information, where such personal information may be readily retrieved. - The right to correction of information – the right to request correction of information. The agency must, on request or of its own initiative, take reasonable steps to ensure (considering the purposes for which the information may lawfully be used) that the information is accurate, up to date, and not misleading.
In addition to the access and correction rights, you may be entitled to exercise the right to:
- Object to processing your personal data (for instance, where we base the processing on our legitimate interests, and we will stop processing your data. Except for processing related to direct marketing, we may resume processing if we can show legitimate grounds that override your rights;
- Request the restriction of processing your personal data (for instance, if the data is inaccurate and needs to be updated). This can also be done for data where the purposes of processing no longer apply, but you still need the data and do not want us to erase it;
- Request the erasure of your personal data (for instance, if it’s no longer necessary for the purposes for which it was collected if you have withdrawn consent or there is no other legal basis for processing, or if you have objected to the processing and our legitimate interests do not override your rights). Certain data may not be erased if we have a requirement to retain it for legal purposes;
- Request portability of your own personal data (the transfer of information you have provided to us to another controller in a structured, commonly used and machine-readable format) if such a request is technically possible to complete.
Also, according to Canadian legislation and specifically under both the Privacy Act (R.S.C., 1985, c. P-21) and the Personal Information Protection and Electronic Documents Act (PIPEDA) (S.C. 2000, c. 5, Assented to 2000-04-13), We collect personal information as defined by section 3 of the Privacy Act.
CONTACT US
Click here to contact us regarding this Privacy Notice or other related Privacy issues. You can also write to us as follows:
In the Canada by registered mail:
Fix Appliances CA Inc.
Address: 201-14993 Yonge St. Aurora,
ON L4G 1M5, Canada
or send us an email at: [email protected]